PAYMENT METHODS

Hotel Sineva Beach – SARNITE – SINEVA BEACH JSC, UIC 202745490, VAT No BG202745490

Payment methods available to you

Guests of Hotel Sineva Beach may pay for their reservation in one of the following ways:

Payment method	When and how	Currency
1. By bank card online (virtual POS terminal)	Immediately when making the reservation through the website – by debit or credit card, with 3-D Secure authentication.	EUR
2. In cash or by card on site	At the hotel reception, on check-in or check-out – in cash or by card at a physical POS terminal.	EUR

Cash on delivery is not accepted, as the hotel provides services (accommodation) and does not deliver goods by courier.

1. Payment by bank card through a virtual POS terminal

Cards accepted

Bulgarian and foreign debit and credit cards are accepted:

• Visa, Visa Electron, V PAY
• Mastercard, Maestro

Amount payable online

When making a reservation through the website you may choose to pay online:

• an advance payment (deposit) of the amount stated for the selected rate, with the balance payable on site at the hotel on check-in; or
• the full value (100%) of the reservation.

The amount payable now and the balance are shown explicitly on screen before the reservation is confirmed and are stated in the confirmation e-mail.

Steps for paying by card

1. You select the period, number of guests, room type, board arrangement and rate plan in the reservation form on the website.
2. You complete the reservation details: first and last name, e-mail address, telephone, country (and invoicing details, if you require an invoice).
3. On the “Reservation review” screen you check the type and price of the service and the total amount due in euro, as well as the cancellation conditions.
4. You tick the box confirming your acceptance of the General Terms and Conditions and the Privacy Policy. Without this consent the reservation cannot be completed.
5. You select “Payment by bank card” and click “Pay”. The system generates a unique reservation number (Order No XXXXX).
6. You are automatically redirected to the secure payment page (link) of the servicing bank for the processing of a 3-D Secure protected payment. There you enter: card number, cardholder name, expiry date and CVV2/CVC2 security code.
7. You confirm the payment through 3-D Secure authentication – a one-time password (OTP), biometrics or confirmation in your bank’s mobile application.
8. You are returned automatically to the website, where you see the result: “Payment successful” or “Payment failed”.
9. You receive an e-mail at the address you provided stating that the service has been paid for under Order No XXXXX, with the reservation details, the amount paid in euro and the date and time of the transaction.

Before paying by card, please make sure that:

• you enter the card number, cardholder name, expiry date and CVV2/CVC2 security code correctly;
• your card is valid and is activated for internet payments and for 3-D Secure authentication;
• there is sufficient balance on the card and that your daily/monthly limits and internet payment limits allow the transaction;
• you have access to the device or telephone on which you receive the 3-D Secure confirmation code.

If the payment is declined, please contact the bank that issued your card or select another payment method.

Fees

The hotel does not charge any additional fees for card payments. Your bank may charge fees in accordance with its own tariff – where payment is made in a currency other than that of the card, your bank’s exchange rate may also apply.

2. Payment in cash or by card on site at the hotel

• Payment is accepted at the hotel reception on check-in or check-out – in cash (in euro) or by bank card at a physical POS terminal.
• A fiscal receipt is issued for every payment and, upon request, an invoice.
• Where a reservation requires a deposit, the deposit is paid in advance online by bank card and the balance on site.

Payment confirmation

1. After every successful payment you receive an e-mail confirmation expressly stating that the service has been paid for under Order No XXXXX.
2. If you do not receive an e-mail within 24 hours, please check your “Spam” and “Promotions” folders and contact us at sineva_beach@abv.bg or +359 877 446 206.
3. An invoice is issued upon request and sent by e-mail.

Cancellation and refunds

• The cancellation conditions depend on the type of rate selected and are shown explicitly at the time of reservation and in the confirmation e-mail. For details see Section XII of the General Terms and Conditions.
• Refunds are made by the same method used for the payment: for card payments, to the card account from which the payment was made. Cash refunds are not made for card payments.
• The hotel initiates the refund within 14 days of the right to a refund being recognised; the crediting of your account depends on the issuing bank and usually takes a further 5–15 working days.

Complaints and disputing a payment

If you have an objection regarding the service provided or a payment made, the procedure is set out in detail in Sections XIII (Complaints) and XIV (Disputing a payment) of the General Terms and Conditions. In brief:

1. you send an e-mail to the hotel at sineva_beach@abv.bg describing the case and quoting the reservation number;
2. if we do not satisfy your request, you receive a written response setting out our arguments;
3. with that correspondence you may refer the matter to the bank which issued your card in order to dispute the payment.

Contacts

SARNITE – SINEVA BEACH JSC, UIC 202745490
Hotel Sineva Beach, Saint Vlas 8256, Bulgaria
Tel.: +359 877 446 206 (09:00 – 18:00)
E-mail: sineva_beach@abv.bg